Atlantic Design were commissioned by Eversholt Rail Group (ERG) to upgrade and enhance train carriages serving busy South East London commuter routes. This included seating layouts, traffic routes and the overall commuter experience.
The team at Atlantic Design sought to adopt a human-centred approach to the design process, engaging Further to capture and interpret commuter experiences (in context), attitudes and behaviours, and responses to a range of concepts and design proposals. The overarching aim was to prioritise future developments in a more structured and collaborative way.
Embattled commuters required a method of engagement sensitive to their daily commitments. Our response was to design an online research community lasting two weeks, which included a range of activities such as mobile diaries, discussions and projective exercises open for participation via mobile, tablet and desktop devices.