Good moderation can be the key that unlocks the insights an online community has to offer. It demands careful planning, strategy and good people skills. In this guide, we’ve detailed 10 best practice tips to follow that should ensure that your online community runs effectively.
For example, on boarding and introductions are essential for allowing members to gain comfort and familiarity in the community, and to feel at ease about sharing their personal opinions in the company of others. Although the process can be time-consuming, it helps establish norms and expectations, while promoting an individual sense of identity which can help you reduce the prospect of ‘groupthink’.