Adrian Swinscoe - The latest themes and opportunities in CX

We welcomed Adrian Swinscoe, customer experience expert and author of 'How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing', to our London offices.

As a best-selling author, blogger, podcaster, Forbes contributor, consultant and popular speaker, Adrian has the opportunity to conduct ongoing research and analysis into the ever-developing world of customer experience.

During the podcast, Adrian shares his views on what the latest themes to emerge in CX could mean for researchers and where future opportunities lie. 

Mrx Adrian Swinscoe

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